People

are ISEB and itSMF certified

have at least 10 years experience of IT and Service Management

hold the ISEB Manager’s Certificate in Service Management

hold the BS 15000 Consultant’s certificate

are members of the Institute of Service Management (IoSM)

have vast practical experience in the use of ITIL, BS 15000 and ISO/IEC 20000 processes and some have been extensively involved in the development of both ITIL, BS 15000 and ISO/IEC 20000

Colin has over thirty years of practical experience working in the IT and Service Management industry and was awarded the itSMF’s Lifetime Achievement award in recognition of his contributions to the industry.  Colin is currently:

	a Fellow of the British Computer Society, the Institute of IT Service Management and the Institute of IT Training
	President of the Institute of IT Service Management
	Chair of the itSMF Standards Management Board
	Member of the itSMF Management Board
	BCS / ISEB and itSMF examiner
	itSMF and ISEB accredited lecturer

	a Member of the Institute of IT Service Management
	itSMF and ISEB accredited lecturer

For more detail of Steve's work to date, please click here.